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Job description: Regional Director 

Location: Dublin/National 

Reports to: Chief Operating Officer 

Line Management of: Lead Vets 

Summary of Job Purpose and Function 

The Regional Director role is a key senior strategic and operational role in the Village Vets leadership team, and has overarching responsibility for the performance of the clinics in the region under their remit, with effective governance to deliver high quality clinical services meeting our commitment to excellence. This exciting role reports to the Chief Operating Officer, and has responsibility for leading on the strategic direction for their clinics, delivering the Village Vets strategy and the three year business plan. Working closely with cross-functional business partners, the Regional Director will lead on clinical quality and governance, exceptional client service and team engagement, to ensure delivery of outstanding growth and sustainable commercial performance. A senior role in the business, the Regional Director will be an important ambassador for Village Vets, understanding how to lead positively by example to promote well-being and a growth mindset. 

Leadership:  

• Demonstrate the values and principles of Village Vets both internally and externally, promoting the company as the leading provider of Veterinary Services in Ireland 
• Act as a role model and lead your team with a positive mindset, providing coaching and mentoring support to direct reports (Lead Vets) and the wider team as appropriate, with the support of business partners, building positive relationships at all levels 
• Coordinate and lead on regular clinic team meetings, facilitating the agenda and ensuring minutes and actions are generated 
• Be a trailblazer in best practice continually striving for clinical improvement , operationally, culturally and commercially 
• Be an inspirational figure within the business, and a motivational communicator to your teams, the wider business, and external stakeholders 
• Actively promote equality, diversity and inclusion, recognising and celebrating achievements of all and those who excel within the team 

Commercial and operational accountabilities: 

• Deliver Key Performance Indicators as set by the Business Plan and the COO, having full accountability for the Regional P&L, reporting on monthly performance on this basis to the COO and periodically to the Board 
• Ensure that exceptional clinical quality is at the foundation of the commercial performance of your clinics, placing access to care as a priority, alongside preventative healthcare and the PHP 
• Drive operational efficiencies through your clinics, optimising working patterns and resource management to maximise the delivery of quality care through the clinical teams 
• Ensure leaders of your clinics have a full understanding of the commercial outputs of their clinics through the P&L, working within the framework of KPIs across quality, client, people and commercials 
• Work collaboratively with the HR team to build out and execute the people plan for your clinics 
• Have an understanding of market conditions, local, national and international, translating this knowledge into the strategic direction of your clinics and the wider business 
• Working with the Head of Property and COO, play a leadership role in refurbishment and development projects, from conception and scoping to delivery 
• Drive exceptional customer experience within your clinics, working closely with the Front of House and Marketing teams, ensuring every client receives the distinctive Village Vets Experience 
• Ensure compliance with GDPR and H&S regulations across every team and clinic in your region 

This list is not exhaustive, and there may be additional leadership duties required to ensure the effective running of the region. 

While at work all staff are required to take care of their own health and safety and that of others who may be affected by their acts and omissions & co-operate with Village Vets policies and procedures. 

Education, experience and skills: 

An Animal Care Assistants is required for Village Vets in our Raheny clinic. This is an exciting opportunity to become part of a fantastic team on a permanent basis. 

This is an exciting opportunity to become part of a fantastic team on a permanent basis. 

Village Vets Mission: Making lives better through excellence in veterinary care while truly caring for the best interests of our patients, customers and colleagues. 

We operate to a very high standard of Veterinary Medicine and the practice is fully equipped with excellent surgical, diagnostic, and medical equipment: 

Our ideal candidate would be experienced working in small animal practice and be highly motivated, hard-working, and a team player. This is a role combining some reception work alongside supporting our team of vets & nurses looking after the patients in the wards & also before & after surgery. In Village Vets, we strive to provide the best standard of care to our patients and the best service to our clients. We are proud to support our staff and encourage any interest in further education. 

Duties: 

• Assist the veterinary surgeon and veterinary nurse in their day to day duties. 
• Assist the nurse & care for patients and inpatients in our care to the standard upheld by Village Vets. 
• Undertake general cleaning duties throughout the clinic including equipment, animal quarters to a level acceptable to the Village Vets standards. 
• Run routine lab work under the direction of the veterinary nurse. 
• Assist with front of house duties & understand procedures involved in maintaining an efficient friendly reception. 
• Promote the Pet Health Plans and Pet Insurance to all clients to facilitate the highest level of veterinary care. 
• Carry out any ad hoc Veterinary or administrative duties that may arise through the normal course of the day within the clinic or as advised by head nurse/area manager. 
• Complete all tasks, duties and procedures efficiently and accurately. 
• Be responsible for creating and maintaining an outstanding client experience throughout the whole team. 

This role is a full-time contract based on 40 hours per week. 

We do not have any out of hours service during the week or weekends. 

Employee benefits include 

• Health care plan, or a private health insurance contribution 
• Length of service holidays 
• Gym membership contribution  
• Discounts on retail & leisure 
• Charity paid leave 
• Free pet care plan 
• Joining our Street Vets Team  
• Bike to work scheme 
• Annual pay reviews 
• Extensive CPD programme & certificate funding 

Please apply below with CV. 

Job Type: Full-time 

Pay: Up to €70,000.00 per year 

Job purpose 

To conduct primary responsibilities as a veterinary surgeon in accordance with the standards and values upheld by Village Vets & the Veterinary Council of Ireland, contributing to the highest quality animal care, excellent staff relationships & customer service. In addition, carry out secondary responsibility duties, to assist in the efficient running of the veterinary clinic as directed by the Lead Vet or Regional Director. 

Principal accountabilities

• Diagnose, treat and care for all patients to the standard upheld by Village Vets 
• Investigate and treat cases within the practice as completely as possible within the practice before referring, according to the needs of the patient 
• Assume full responsibility for patients, ensuring that care after-hours or after referral is appropriate and of the highest standard, and that handover of cases is done effectively 
• Keep medical records up to date and accurate 
• Prescribe and dispense medications correctly and safely, and help maintain adequate stock levels 
• Communicate effectively with clients, giving estimates and relevant information on diagnostics and treatment plans to allow informed decision-making regarding treatment. 
• Provide and maintain an outstanding client experience throughout the whole practice across all mediums (face-to-face, phone, email, social media, website etc.) 
• Promote the Pet Health Plans and Pet Insurance to all clients to facilitate the highest level of veterinary care. 
• Communicate effectively with the team in the clinic to ensure patients and clients are treated with the highest level of care and compassion, to the standard upheld by Village Vets 
• Provide appropriate veterinary training to all staff in order to assist with best practice measures. 
• Help maintain the appearance and daily running of the clinic to the standard upheld by Village Vets 
• Ensure that all bills are priced correctly 
• Maintain membership of the VCI and be familiar with the legislation affecting the practice of veterinary medicine in Ireland. 
• Adhere to the guidelines of practice as stated in the VCI Guide to Professional Conduct and remain up to date with CPD requirements. 
• Behave at all times in a manner which serves to instil confidence in our profession in the minds of the team, individual clients and the wider general public. 
• Carry out any ad hoc veterinary or administrative duties that may arise through the normal course of the day within the clinic or as advised by head nurse/lead vet. 
• Complete all tasks, duties and procedures efficiently and accurately. 
• Be responsible for creating and maintaining an outstanding client experience throughout the whole team. 

Administrative duties 

• Complete referral letters and accompanying medical histories. 
• Prepare all relevant paperwork for external laboratories. 
• Complete pet passports where applicable. 
• Sign off vaccination records. 
• Complete insurance claim forms if and when necessary. 

While at work all staff are required to take care of their own health and safety and that of others who may be affected by their acts and omissions & co-operate with Village Vets policies and procedures. 

Knowledge & Skills 

Professional/Technical Qualification 

• MVB or equivalent 
• Current registration with VCI 
• Further qualification specific to 
• Veterinary training 
• Experience & Job Knowledge 
• Interest in working in progressive practice as part of team 
• Previous experience of small animal veterinary practice 

Skills & Competencies 

• Ability to investigate and treat clinical cases appropriately 
• Surgical skills appropriate to level of experience 
• Excellent communication skills (written & oral). 
• Ability to work well in fast paced environment. 
• Excellent time management 
• Ability to make clinical decisions . 
• Ability to work autonomously. 
• Confident and competent decision making skills. 
• Ability to provide training and direction to other. 
• Ability to work in team. 

Personal Qualities 

• Excellent standard of personal presentation. 
• Professional, progressive approach to clinical diagnostics, treatment and care. 
• Self motivated to work independently without constant supervision. 
• Trustworthy with a conscious approach to work. 

Benefits 

• Bike to work scheme 
• Company events 
• Employee discount 
• Gym membership 
• Private medical insurance 
• Sick pay 

Ability to commute/relocate

CO. Dublin: reliably commute or plan to relocate before starting work (required) 

Experience 

Veterinary: 3 years (required) 

Job description: Front of House 

Location: Village Vets Lusk 

Reports to: Lead Veterinary Surgeon 

Salary: €26,500.00-€28,000.00 per year 

Job Type: Full-time 

Job description 

Village Vets Mission: Making lives better through excellence in veterinary care while truly caring for the best interests of our patients, customers, and colleagues. 

We are looking for someone with great experience working as front of house to join our team in Village Vets Kilmainham. We operate to a very high standard of Veterinary Medicine and the practice is fully equipped with excellent surgical, diagnostic, and medical equipment: 

The ideal candidate is a detail-oriented team player who will be joining the front of house team who are the first point of contact for visitors at the clinic and would also have an interest in learning about animal care with the goal of progressing their career. 

Responsibilities 

• Greet all visitors and welcome them to the clinic. 
• Answer and direct phone calls. 
• Schedule appointments. 
• Checking in patients. 
• Collecting payments. 
• Maintain records as necessary. 
• Manage the receptionist area and assist with admin tasks as needed. 
• Assist Vet nurses and Vets with patient care when necessary. 
• Undertaking additional tasks as may be assigned. 
• Ability to maintain a positive attitude. 
• Excellent communication skills. 
• 3 or more years of front of house experience. 

In Village Vets, we strive to provide the best standard of care to our patients and the best service to our clients. We are proud to support our staff and encourage any interest in further education. Many of our receptionists have carried out certs in management and reception courses. 

Employee benefits include 

• Health care plan, or a private health insurance contribution 
• Length of service holidays 
• Gym membership contribution 
• Discounts on retail & leisure 
• Charity paid leave 
• Free pet care plan 
• Annual pay reviews 
• Extensive CPD program & certificate funding 

Benefits: 

• Bike to work scheme 
• Employee assistance program 
• Employee discount 
• Gym membership 
• Private medical insurance 

Schedule: 

• Day shift 
• Weekend availability 

Ability to commute/relocate: 

Lusk, CO. Dublin: reliably commute or plan to relocate before starting work (required) 

Experience: 

Front of House: 3 years (required) 

Work authorisation: 

Ireland (required) 

Work Location: In person 

With continued growth, we may also have opportunities in other locations which we are happy to discuss at the interview stage. 

NB: This job description is developed to help you gain a better understanding of the job role and is by no means exhaustive. 

If you are interested in hearing more about this position apply below. 

Application deadline: 02/02/2024 

Reference ID: FOH Kilmainham 

Location: Village Vets

Reports to: Lead Vet

Job purpose

To conduct primary responsibilities as a veterinary nurse in accordance to the standards and values upheld by Village Vets & the Veterinary Council of Ireland, contributing to the highest quality animal care, excellent staff relationships & customer service. In addition, carry out secondary responsibility duties, to assist in the efficient running of the veterinary clinic as directed by the Lead Vet.

Principal accountabilities

• Assist veterinary surgeon in veterinary procedures including anaesthetics & surgical operations.
• Lead the team in an engaging and positive manner
• Administer treatments (e.g. injections, medication, fluid therapy, dressing, first aid, euthanasia) as directed by the veterinary surgeon & where permitted, undertake minor surgical procedures.
• Nurse & care for patients to the standard upheld by Village Vets.
• Undertake general cleaning duties throughout the clinic including equipment,animal quarters to a level acceptable to the Village Vets standards.
• Ensure medications prescribed are correctly administered to patients, oversee the safe handling of drugs and maintain up to date & accurate clinical records
• Assist with front of house duties & understand procedures involved in maintaining an efficient friendly reception.
• Maintain an account of stock ensuring usage within shelf life in order to prevent wastage of stock.
• Provide appropriate veterinary training to all staff in order to assist with best practice measures.
• Promote the Pet Health Plans and Pet Insurance to all clients to facilitate the highest level of veterinary care.
• Carry out any ad hoc Veterinary or administrative duties that may arise through the normal course of the day within the clinic or as advised by head nurse/area manager.
• Complete all tasks, duties and procedures efficiently and accurately.
• Be responsible for creating and maintaining an outstanding client experience throughout the whole team.

While at work all staff are required to take care of their own health and safety and that of others who may be affected by their acts and omissions & co-operate with Village Vets policies and procedures.

Knowledge & Skills

Job Context

• See the operational & customer service fundamentals as an essential part of this document.

NB: This job description is developed to help you gain a better understanding of the job role and is by no means exhaustive.

Location: Village Vets 

Reports to: Regional Director 

Summary of Job Purpose and Function 

The Lead Veterinary Surgeon role is a key role in the Village Vets leadership team, and has overarching responsibility for the holistic performance of the clinic and team under their leadership. This is an exciting role, with autonomy in clinic leadership, to ensure that their team delivers the highest quality of patient care, alongside first class customer service and high team engagement.  Reporting to the Regional Director, this role has responsibility for delivering the business plan for the clinic working alongside other business partner functions. As a Veterinary Surgeon, they will primarily perform clinical duties in accordance with the standards and values upheld by Village Vets & the Veterinary Council of Ireland. 

Leadership:  

• Be an ambassador for Village Vets, demonstrating the values and principles of the company both internally and externally. 
• Lead the clinic team with a positive mindset, providing coaching and mentoring support to direct reports and the wider team, with the support of business partners, building positive relationships at all levels 
• Be a clear and motivational communicator to the clinic team and Village Vets more widely and lead on communicating internal clinical, operational and group messages to the team through regular meetings, providing relevant feedback to the CST/AM where appropriate
• Work collaboratively with operational, medical and other support functions to set the strategic direction of the clinic within the wider Village Vets strategy
• Actively promote equality, diversity and inclusion, recognising and celebrating best practice and achievements within the team 

Clinical responsibilities: 

• Be the named person for PAS Accreditation for the clinic, and lead on ensuring compliance with the VCI COS regulations 
• Demonstrate sound clinical judgement, and lead the team in clinical best practice to promote the importance of excellent clinical work 
• Ensure clinical compliance with new initiatives, protocols and purchasing 
• Through line management of the veterinary team, identify development needs and provide or coordinate clinical mentorship to ensure clinical best practice and individual vet career progression, working with the CST 
• Support the Head RVN in ensuring the nursing and ACA teams deliver exceptional care as a key part of the clinical team 
• Promote preventative healthcare  (to include but not limited to vaccinations, parasite prevention, PHP and Pet Insurance etc) to all clients to facilitate the highest level of veterinary care 
• Lead on a culture of valuing the clinical work delivered by the team, to ensure transparency around the cost of clinical work, estimating, and accurate billing 

Operational responsibilities: 

• Working with the Regional Director and business partners, play a key role in the development of the annual business plan for the clinic, and then lead on the delivery of this plan, across quality, people, client and commercial sustainability 
• Be accountable at clinic level for achieving and surpassing yearly and monthly clinic targets across the Profit and Loss account, and broadly across Key Performance Indicators 
• Work with the Regional Director to report on the clinic performance on a monthly basis 
• Lead on ensuring clinic compliance with any new operational initiatives and protocols 
• Lead on team engagement, ensuring all team members have an effective relationship with their line manager, to facilitate a culture of feedback and development, with psychological safety at its core, and thereby driving retention 

This list is not exhaustive, and there may be additional leadership duties required to ensure the effective running of the clinic. 

While at work all staff are required to take care of their own health and safety and that of others who may be affected by their acts and omissions & co-operate with Village Vets policies and procedures. 

Education, experience and skills: 

“At Village Vets we realise that if we want the best care for our patients we must provide the best care for our staff.” 

As the biggest family practice in Ireland, Village Vets are dedicated to helping every member of staff to achieve their ambitions, whether that is enhancing their qualifications, expanding their knowledge or finding their ideal work life balance. 

We are dedicated to supporting our staff to help them provide our clients with gold standard veterinary care. 

Dublin based practices 

Currently Village Vets are looking for an experienced veterinary nurse to join our highly skilled team in our Dublin practice in Tallaght. You’ll be working alongside experienced nurses, (many of whom have already completed their certificate or masters qualifications), using state of the art diagnostic and monitoring equipment, as part of a friendly and supportive team. 

The Veterinary Nurse at Village Vets is a vital and respected part of our team. Here you will play a pivotal role in providing top-quality care to our animal patients and ensuring excellent service to our clients. 

Location: Dublin, Ireland (In person): reliably commute or plan to relocate before starting work (required).
Salary: €30,000.00-€40,000.00 per year

Benefits: 

• Bike to work scheme 
• Company events 
• Gym membership 
• Private medical insurance 
• Store discount 

Schedule:  Monday to Friday. Weekend availability. Ability to commute/relocate
Bachelor's (preferred) 
Experience:  Veterinary experience: 1 year (required) 
Licence/Certification:  RVN (required) 
Work authorisation: Ireland (required) 

Career Progression 

For experienced nurses we offer the opportunity for career progression to one of our specialty nurse positions in orthopaedics, dentistry, dermatology, cardiology, feline, exotics, hospital and head nurse positions. 

Duties: 

• Assist the veterinary surgeon and veterinary nurse in their day to day duties. 
• Assist the nurse & care for patients and inpatients in our care to the standard upheld by Village Vets. 
• Undertake general cleaning duties throughout the clinic including equipment, animal quarters to a level acceptable to the Village Vets standards. 
• Run routine lab work under the direction of the veterinary nurse. 
• Assist with front of house duties & understand procedures involved in maintaining an efficient friendly reception. 
• Promote the Pet Health Plans and Pet Insurance to all clients to facilitate the highest level of veterinary care. 
• Carry out any ad hoc Veterinary or administrative duties that may arise through the normal course of the day within the clinic or as advised by head nurse/area manager. 
• Complete all tasks, duties and procedures efficiently and accurately. 
• Be responsible for creating and maintaining an outstanding client experience throughout the whole team. 

We offer: 

• Competitive salary, between €30k and €40k DOE. 
• No OOH 
• Flexible days for full time and part time positions 
• CPD encouraged and funded in addition to your annual leave days 
• Certificates 
• VCI/VDS fees paid 
• Certificates funded 
• Gym contributions, health plan, bike to work scheme 
• Accessible locations throughout Dublin, Meath and Wicklow, work close to friends and family. 

If you love animals, are passionate about veterinary medicine, and eager to be part of an inclusive and professional team, we want to hear from you! 

Apply today and take the next step in advancing your Veterinary Nursing career with Village Vets.  

Please send your CV below or any informal inquiries to HRSupport@villagevets.ie

Job purpose

To conduct primary responsibilities as a veterinary surgeon in accordance with the standards and values upheld by Village Vets & the Veterinary Council of Ireland, contributing to the highest quality animal care, excellent staff relationships & customer service. In addition, carry out secondary responsibility duties, to assist in the efficient running of the veterinary clinic as directed by the Lead Vet or Regional Director.
 

Principal accountabilities:

• Diagnose, treat and care for all patients to the standard upheld by Village Vets
• Investigate and treat cases within the practice as completely as possible within the practice before referring, according to the needs of the patient
• Assume full responsibility for patients, ensuring that care after-hours or after referral is appropriate and of the highest standard, and that handover of cases is done effectively
• Keep medical records up to date and accurate
• Prescribe and dispense medications correctly and safely, and help maintain adequate stock levels
• Communicate effectively with clients, giving estimates and relevant information on diagnostics and treatment plans to allow informed decision-making regarding treatment.
• Provide and maintain an outstanding client experience throughout the whole practice across all mediums (face-to-face, phone, email, social media, website etc.)
• Promote the Pet Health Plans and Pet Insurance to all clients to facilitate the highest level of veterinary care.
• Communicate effectively with the team in the clinic to ensure patients and clients are treated with the highest level of care and compassion, to the standard upheld by Village Vets
• Provide appropriate veterinary training to all staff in order to assist with best practice measures.
• Help maintain the appearance and daily running of the clinic to the standard upheld by Village Vets
• Ensure that all bills are priced correctly
• Maintain membership of the VCI and be familiar with the legislation affecting the practice of veterinary medicine in Ireland.
• Adhere to the guidelines of practice as stated in the VCI Guide to Professional Conduct and remain up to date with CPD requirements.
• Behave at all times in a manner which serves to instil confidence in our profession in the minds of the team, individual clients and the wider general public.
• Carry out any ad hoc veterinary or administrative duties that may arise through the normal course of the day within the clinic or as advised by head nurse/lead vet.
• Complete all tasks, duties and procedures efficiently and accurately.
• Be responsible for creating and maintaining an outstanding client experience throughout the whole team.

Administrative duties:

• Complete referral letters and accompanying medical histories.
• Prepare all relevant paperwork for external laboratories.
• Complete pet passports where applicable.
• Sign off vaccination records.
• Complete insurance claim forms if and when necessary.

While at work all staff are required to take care of their own health and safety and that of others who may be affected by their acts and omissions & co-operate with Village Vets policies and procedures.

Knowledge & Skills

Specification for a Veterinary Surgeon

This role is instrumental in ensuring that Village Vets continues to deliver the highest standards of veterinary care through dedicated support and development of our clinical teams.

Please send your CV below or any informal inquiries to HRSupport@villagevets.ie

Find your place at Village Vets

“At Village Vets we realise that if we want the best care for our patients we must provide the best care for our staff.”

As the biggest family practice in Ireland, Village Vets are dedicated to helping every member of staff to achieve their ambitions, whether that is enhancing their qualifications, expanding their knowledge or finding their ideal work life balance.

We are dedicated to supporting our staff to help them provide our clients with gold standard veterinary care.

Job purpose

As an Orthopaedic Veterinary Surgeon, you will play a pivotal role in delivering exceptional animal care, adhering to the highest standards set by Village Vets and the Veterinary Council of Ireland. Your primary focus will be performing advanced orthopaedic procedures, while fostering positive relationships with both staff and clients to ensure outstanding service. Beyond your surgical expertise, you will support the overall clinic operations by efficiently handling secondary responsibilities, collaborating closely with the Lead Vet and Regional Director to maintain seamless clinic performance and elevate patient care.

Principal accountabilities:

• Perform orthopaedic surgery across a range of first opinion orthopaedic conditions
• Manage the second opinion orthopaedic email service, providing timely advice on orthopaedic case management and ensure a constant stream of orthopaedic caseload.
• Provide second opinion consultations and expert orthopaedic advice to support primary care clinics across VillageVets & ensure correct billing
• Provide clinical training on orthopaedic examinations to new and recent graduates, as part of our VetVision New Graduate program
• Investigate and treat cases within the practice as completely as possible within the practice before referring, according to the needs of the patient & maintain accurate records
• Assume full responsibility for patients, ensuring that care after-hours or after referral is appropriate and of the highest standard, and that handover of cases is done effectively
• Communicate effectively with clients, giving estimates and relevant information on diagnostics and treatment plans to allow informed decision-making regarding treatment.
• Provide and maintain an outstanding client experience throughout the whole practice across all mediums (face-to-face, phone, email, social media, website etc.)
• Communicate effectively with the team in the clinic to ensure patients and clients are treated with the highest level of care and compassion, to the standard upheld by Village Vets
• Maintain membership of the VCI and be familiar with the legislation affecting the practice of veterinary medicine in Ireland.
• Adhere to the guidelines of practice as stated in the VCI Guide to Professional Conduct and remain up to date with CPD requirements.
• Behave at all times in a manner which serves to instil confidence in our profession in the minds of the team, individual clients and the wider general public.
• Carry out any ad hoc veterinary or administrative duties that may arise through the normal course of the day within the clinic or as advised by head nurse/lead vet.

Administrative duties:

• Complete referral letters and accompanying medical histories
• Prepare all relevant paperwork for external laboratories
• Complete insurance claim forms if and when necessary

While at work all staff are required to take care of their own health and safety and that of others who may be affected by their acts and omissions & co-operate with Village Vets policies and procedures.

Knowledge & Skills:

Specification for a Veterinary Surgeon

NB: This job description is developed to help you gain a better understanding of the job role and is by no means exhaustive.

So, if you love animals, are passionate about veterinary medicine, and eager to be part of an inclusive and professional team, we want to hear from you!

Apply today and take the next step in advancing your veterinary surgeon career with Village Vets.

Please send your CV below or any informal inquiries to HRSupport@villagevets.ie