Job description: Head Veterinary Nurse RVN

Location: Village Vets

Reports to: Lead Vet

Job purpose

To conduct primary responsibilities as a veterinary nurse in accordance with the standards and values upheld by Village Vets & the Veterinary Council of Ireland, contributing to the highest quality animal care, excellent staff relationships & customer service. In addition, carry out secondary responsibility duties, to assist in the efficient running of the veterinary clinic as directed by the head nurse & area manager.

Clinical and Patient Care:

• Assist veterinary surgeons during procedures such as anaesthetics, surgeries, and treatments.
• Administer treatments (e.g., injections, medication, fluid therapy, dressings, first aid, euthanasia) as directed, including minor surgical procedures where permitted.
• Nurse and care for patients to the highest standards, ensuring proper administration of prescribed medications and safe handling of drugs.
• Ensure medications and clinical records are up-to-date and accurate.
• Maintain clinic hygiene, including cleaning equipment and animal quarters to clinic standards.

Administrative and Operational Management:

• Manage team schedules, including rotas, annual leave, and sick leave (recorded on the People system).
• Oversee stock control, monitor usage to prevent waste, and record the Cost of Sale documents.
• Handle financial tasks such as petty cash, lodgements, bad debt control, and end-of-month cash recording.
• Review and verify invoices (e.g., Axiom and Payprint) and process payroll updates.
• Manage compliance, including checking dosimeters, completing incident report forms, and monitoring PHP adherence as a PHP Champion.

Client and Staff Engagement:

• Ensure an outstanding client experience, including promoting Pet Health Plans and Insurance to support optimal care.
• Oversee front-of-house duties, maintaining an efficient and welcoming reception.
• Respond to Google reviews to engage with client feedback and enhance service reputation.
• Team 1-2-1s and reviews
• Deliver training and clinical support for new graduate nurses and new RVNs to the business with support of nursing mentors
• Provide veterinary training to staff and assist with uniform orders.

Additional Responsibilities:

• Monitor and manage clinic resources, including timely completion of tasks and minimising wastage.
• Undertake ad hoc duties and administrative tasks as required by the clinic or area manager.

Knowledge & Skills

Job Context

See the operational & customer service fundamentals as an essential part of this document.

NB: This job description is developed to help you gain a better understanding of the job role and is by no means exhaustive.

• Diagnose, treat and care for all patients to the standard upheld by Village Vets 

• Investigate and treat cases within the practice as completely as possible within the practice before referring, according to the needs of the patient 

• Assume full responsibility for patients, ensuring that care after-hours or after referral is appropriate and of the highest standard, and that handover of cases is done effectively 

• Keep medical records up to date and accurate 

• Prescribe and dispense medications correctly and safely, and help maintain adequate stock levels 

• Communicate effectively with clients, giving estimates and relevant information on diagnostics and treatment plans to allow informed decision-making regarding treatment. 

• Provide and maintain an outstanding client experience throughout the whole practice across all mediums (face-to-face, phone, email, social media, website etc.) 

• Promote the Pet Health Plans and Pet Insurance to all clients to facilitate the highest level of veterinary care. 

• Communicate effectively with the team in the clinic to ensure patients and clients are treated with the highest level of care and compassion, to the standard upheld by Village Vets 

• Provide appropriate veterinary training to all staff in order to assist with best practice measures. 

• Help maintain the appearance and daily running of the clinic to the standard upheld by Village Vets 

• Ensure that all bills are priced correctly 

• Maintain membership of the VCI and be familiar with the legislation affecting the practice of veterinary medicine in Ireland. 

• Adhere to the guidelines of practice as stated in the VCI Guide to Professional Conduct and remain up to date with CPD requirements. 

• Behave at all times in a manner which serves to instil confidence in our profession in the minds of the team, individual clients and the wider general public. 

• Carry out any ad hoc veterinary or administrative duties that may arise through the normal course of the day within the clinic or as advised by head nurse/lead vet. 

• Complete all tasks, duties and procedures efficiently and accurately. 

• Be responsible for creating and maintaining an outstanding client experience throughout the whole team. 

• Complete referral letters and accompanying medical histories. 

• Prepare all relevant paperwork for external laboratories. 

• Complete pet passports where applicable. 

• Sign off vaccination records. 

• Complete insurance claim forms if and when necessary. 

• CO. Dublin: reliably commute or plan to relocate before starting work (required) 

• Are you VCI registered? 

• Veterinary: 3 years (required) 

• Diagnose, treat and care for all patients to the standard upheld by Village Vets 

• Investigate and treat cases within the practice as completely as possible within the practice before referring, according to the needs of the patient 

• Assume full responsibility for patients, ensuring that care after-hours or after referral is appropriate and of the highest standard, and that handover of cases is done effectively 

• Keep medical records up to date and accurate 

• Prescribe and dispense medications correctly and safely, and help maintain adequate stock levels 

• Communicate effectively with clients, giving estimates and relevant information on diagnostics and treatment plans to allow informed decision-making regarding treatment. 

• Provide and maintain an outstanding client experience throughout the whole practice across all mediums (face-to-face, phone, email, social media, website etc.) 

• Promote the Pet Health Plans and Pet Insurance to all clients to facilitate the highest level of veterinary care. 

• Communicate effectively with the team in the clinic to ensure patients and clients are treated with the highest level of care and compassion, to the standard upheld by Village Vets 

• Provide appropriate veterinary training to all staff in order to assist with best practice measures. 

• Help maintain the appearance and daily running of the clinic to the standard upheld by Village Vets 

• Ensure that all bills are priced correctly 

• Maintain membership of the VCI and be familiar with the legislation affecting the practice of veterinary medicine in Ireland. 

• Adhere to the guidelines of practice as stated in the VCI Guide to Professional Conduct and remain up to date with CPD requirements. 

• Behave at all times in a manner which serves to instil confidence in our profession in the minds of the team, individual clients and the wider general public. 

• Carry out any ad hoc veterinary or administrative duties that may arise through the normal course of the day within the clinic or as advised by head nurse/lead vet. 

• Complete all tasks, duties and procedures efficiently and accurately. 

• Be responsible for creating and maintaining an outstanding client experience throughout the whole team. 

• Complete referral letters and accompanying medical histories. 

• Prepare all relevant paperwork for external laboratories. 

• Complete pet passports where applicable. 

• Sign off vaccination records. 

• Complete insurance claim forms if and when necessary. 

• CO. Dublin: reliably commute or plan to relocate before starting work (required) 

• Are you VCI registered? 

• Veterinary: 3 years (required) 

• Diagnose, treat and care for all patients to the standard upheld by Village Vets 

• Investigate and treat cases within the practice as completely as possible within the practice before referring, according to the needs of the patient 

• Assume full responsibility for patients, ensuring that care after-hours or after referral is appropriate and of the highest standard, and that handover of cases is done effectively 

• Keep medical records up to date and accurate 

• Prescribe and dispense medications correctly and safely, and help maintain adequate stock levels 

• Communicate effectively with clients, giving estimates and relevant information on diagnostics and treatment plans to allow informed decision-making regarding treatment. 

• Provide and maintain an outstanding client experience throughout the whole practice across all mediums (face-to-face, phone, email, social media, website etc.) 

• Promote the Pet Health Plans and Pet Insurance to all clients to facilitate the highest level of veterinary care. 

• Communicate effectively with the team in the clinic to ensure patients and clients are treated with the highest level of care and compassion, to the standard upheld by Village Vets 

• Provide appropriate veterinary training to all staff in order to assist with best practice measures. 

• Help maintain the appearance and daily running of the clinic to the standard upheld by Village Vets 

• Ensure that all bills are priced correctly 

• Maintain membership of the VCI and be familiar with the legislation affecting the practice of veterinary medicine in Ireland. 

• Adhere to the guidelines of practice as stated in the VCI Guide to Professional Conduct and remain up to date with CPD requirements. 

• Behave at all times in a manner which serves to instil confidence in our profession in the minds of the team, individual clients and the wider general public. 

• Carry out any ad hoc veterinary or administrative duties that may arise through the normal course of the day within the clinic or as advised by head nurse/lead vet. 

• Complete all tasks, duties and procedures efficiently and accurately. 

• Be responsible for creating and maintaining an outstanding client experience throughout the whole team. 

• Complete referral letters and accompanying medical histories. 

• Prepare all relevant paperwork for external laboratories. 

• Complete pet passports where applicable. 

• Sign off vaccination records. 

• Complete insurance claim forms if and when necessary. 

• CO. Dublin: reliably commute or plan to relocate before starting work (required) 

• Are you VCI registered? 

• Veterinary: 3 years (required) 

• Diagnose, treat and care for all patients to the standard upheld by Village Vets 

• Investigate and treat cases within the practice as completely as possible within the practice before referring, according to the needs of the patient 

• Assume full responsibility for patients, ensuring that care after-hours or after referral is appropriate and of the highest standard, and that handover of cases is done effectively 

• Keep medical records up to date and accurate 

• Prescribe and dispense medications correctly and safely, and help maintain adequate stock levels 

• Communicate effectively with clients, giving estimates and relevant information on diagnostics and treatment plans to allow informed decision-making regarding treatment. 

• Provide and maintain an outstanding client experience throughout the whole practice across all mediums (face-to-face, phone, email, social media, website etc.) 

• Promote the Pet Health Plans and Pet Insurance to all clients to facilitate the highest level of veterinary care. 

• Communicate effectively with the team in the clinic to ensure patients and clients are treated with the highest level of care and compassion, to the standard upheld by Village Vets 

• Provide appropriate veterinary training to all staff in order to assist with best practice measures. 

• Help maintain the appearance and daily running of the clinic to the standard upheld by Village Vets 

• Ensure that all bills are priced correctly 

• Maintain membership of the VCI and be familiar with the legislation affecting the practice of veterinary medicine in Ireland. 

• Adhere to the guidelines of practice as stated in the VCI Guide to Professional Conduct and remain up to date with CPD requirements. 

• Behave at all times in a manner which serves to instil confidence in our profession in the minds of the team, individual clients and the wider general public. 

• Carry out any ad hoc veterinary or administrative duties that may arise through the normal course of the day within the clinic or as advised by head nurse/lead vet. 

• Complete all tasks, duties and procedures efficiently and accurately. 

• Be responsible for creating and maintaining an outstanding client experience throughout the whole team. 

• Complete referral letters and accompanying medical histories. 

• Prepare all relevant paperwork for external laboratories. 

• Complete pet passports where applicable. 

• Sign off vaccination records. 

• Complete insurance claim forms if and when necessary. 

• CO. Dublin: reliably commute or plan to relocate before starting work (required) 

• Are you VCI registered? 

• Veterinary: 3 years (required) 

• Assist veterinary surgeon in veterinary procedures including anaesthetics & surgical operations. 

• Administer treatments (e.g. injections, medication, fluid therapy, dressing, first aid, euthanasia) as directed by the veterinary surgeon & where permitted, undertake minor surgical procedures. 

• Nurse & care for patients to the standard upheld by Village Vets. 

• Undertake general cleaning duties throughout the clinic including equipment,animal quarters to a level acceptable to the Village Vets standards. 

• Ensure medications prescribed are correctly administered to patients,oversee the safe handling of drugs and maintain up to date & accurate clinical records  

• Assist with front of house duties & understand procedures involved in maintaining an efficient friendly reception.  

• Maintain an account of stock ensuring usage within shelf life in order to prevent wastage of stock. 

• Provide appropriate veterinary training to all staff in order to assist with best practice measures. 

• Promote the Pet Health Plans and Pet Insurance to all clients to facilitate the highest level of veterinary care.   

• Carry out any ad hoc Veterinary or administrative duties that may arise through the normal course of the day within the clinic or as advised by head nurse/area manager. 

• Complete all tasks, duties and procedures efficiently and accurately. 

• Be responsible for creating and maintaining an outstanding client experience throughout the whole team. 

• See the operational & customer service fundamentals as an essential part of this document. 

• Assist veterinary surgeon in veterinary procedures including anaesthetics & surgical operations. 

• Administer treatments (e.g. injections, medication, fluid therapy, dressing, first aid, euthanasia) as directed by the veterinary surgeon & where permitted, undertake minor surgical procedures. 

• Nurse & care for patients to the standard upheld by Village Vets. 

• Undertake general cleaning duties throughout the clinic including equipment,animal quarters to a level acceptable to the Village Vets standards. 

• Ensure medications prescribed are correctly administered to patients,oversee the safe handling of drugs and maintain up to date & accurate clinical records  

• Assist with front of house duties & understand procedures involved in maintaining an efficient friendly reception.  

• Maintain an account of stock ensuring usage within shelf life in order to prevent wastage of stock. 

• Provide appropriate veterinary training to all staff in order to assist with best practice measures. 

• Promote the Pet Health Plans and Pet Insurance to all clients to facilitate the highest level of veterinary care.   

• Carry out any ad hoc Veterinary or administrative duties that may arise through the normal course of the day within the clinic or as advised by head nurse/area manager. 

• Complete all tasks, duties and procedures efficiently and accurately. 

• Be responsible for creating and maintaining an outstanding client experience throughout the whole team. 

• See the operational & customer service fundamentals as an essential part of this document. 

Job description: Head Veterinary Nurse RVN

Location: Village Vets

Reports to: Lead Vet

Job purpose

To conduct primary responsibilities as a veterinary nurse in accordance with the standards and values upheld by Village Vets & the Veterinary Council of Ireland, contributing to the highest quality animal care, excellent staff relationships & customer service. In addition, carry out secondary responsibility duties, to assist in the efficient running of the veterinary clinic as directed by the head nurse & area manager.

Clinical and Patient Care:

• Assist veterinary surgeons during procedures such as anaesthetics, surgeries, and treatments.
• Administer treatments (e.g., injections, medication, fluid therapy, dressings, first aid, euthanasia) as directed, including minor surgical procedures where permitted.
• Nurse and care for patients to the highest standards, ensuring proper administration of prescribed medications and safe handling of drugs.
• Ensure medications and clinical records are up-to-date and accurate.
• Maintain clinic hygiene, including cleaning equipment and animal quarters to clinic standards.

Administrative and Operational Management:

• Manage team schedules, including rotas, annual leave, and sick leave (recorded on the People system).
• Oversee stock control, monitor usage to prevent waste, and record the Cost of Sale documents.
• Handle financial tasks such as petty cash, lodgements, bad debt control, and end-of-month cash recording.
• Review and verify invoices (e.g., Axiom and Payprint) and process payroll updates.
• Manage compliance, including checking dosimeters, completing incident report forms, and monitoring PHP adherence as a PHP Champion.

Client and Staff Engagement:

• Ensure an outstanding client experience, including promoting Pet Health Plans and Insurance to support optimal care.
• Oversee front-of-house duties, maintaining an efficient and welcoming reception.
• Respond to Google reviews to engage with client feedback and enhance service reputation.
• Team 1-2-1s and reviews
• Deliver training and clinical support for new graduate nurses and new RVNs to the business with support of nursing mentors
• Provide veterinary training to staff and assist with uniform orders.

Additional Responsibilities:

• Monitor and manage clinic resources, including timely completion of tasks and minimising wastage.
• Undertake ad hoc duties and administrative tasks as required by the clinic or area manager.

Knowledge & Skills

Job Context

See the operational & customer service fundamentals as an essential part of this document.

NB: This job description is developed to help you gain a better understanding of the job role and is by no means exhaustive.